Introduction At Prakash Aushadhalya, we aim to provide high-quality Ayurvedic products and services. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines our cancellation and refund process to ensure your satisfaction.

Cancellation Policy You can cancel your order before it is shipped. Once the order is dispatched, it cannot be canceled. To cancel your order, please contact us as soon as possible at prakashaushadhalaya@gmail.com or +91 9415844217. We will process your cancellation and provide a full refund if the order has not been shipped.

Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The return request must be initiated within 15 days of receiving the item.

Non-Returnable Items Certain items are non-returnable, including:

• Perishable goods such as food, flowers, or plants
• Health and personal care items
• Gift cards
• Downloadable software products

Return Process To initiate a return, please follow these steps:

1. Contact us at prakashaushadhalaya@gmail.com or +91 9415844217 to request a return.
2. Provide your order number, reason for return, and proof of purchase.
3. We will provide you with instructions on how to return your item.
4. Ship the item back to us at Shop Number- 6, Kachahari Road, Olandganj, Jaunpur – 222002 (Near Fish Market and Sadbhawana Bridge, Jogiyapur Mohalla).

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at prakashaushadhalaya@gmail.com or +91 9415844217.

Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at prakashaushadhalaya@gmail.com or +91 9415844217.

Shipping Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us For any questions regarding our cancellation and refund policy, please contact us at:

Prakash Aushadhalya Email: prakashaushadhalaya@gmail.com Phone: +91 9415844217 Address: Shop Number- 6, Kachahari Road, Olandganj, Jaunpur – 222002 (Near Fish Market and Sadbhawana Bridge, Jogiyapur Mohalla)

We appreciate your understanding and support.